Business texting & calling
Your business number, answered by the whole team.
Sonaline brings the texts, calls and voicemail on your business line into one place your whole team works from: in the browser, on Android, on a watch and on a keypad phone. Every customer gets an answer from whoever is free, and nobody hands out a personal cell.
Browser · Android · Wear OS · Keypad phones
Texting
One inbox for every conversation.
Texts and pictures to your business numbers land in a shared inbox the whole team works from, with the tools a team needs to stay out of each other’s way.
Shared, not scattered
Assign a conversation, leave an internal note the customer never sees, and see who replied, so nothing is answered twice or missed.
Reply on your schedule
Schedule a text for later, snooze a thread until it matters, keep saved replies for the everyday questions, and answer after hours automatically.
Group texts and broadcasts
Text several people at once in a named group, add or remove members, and see who wrote each message. Send one message to many where your admin allows it.
Pictures and voice notes
Send and receive photos and voice notes. Attachments stay with the conversation, and a voice note can be read as words.
Help with the words
Tap a suggested reply, or let Sonaline tidy up a draft you wrote. Nothing is sent until you send it.
One contact book
A shared list your admin keeps for the whole workspace, your own contacts beside it, and Google Contacts kept in sync.
Calling
A real phone for the same number.
Make and take calls on your business line from a browser, the Android app or your phone’s own dialer. Calls, texts and voicemail share one app and one contact book.
Call from anywhere you sign in
A softphone in the browser and in the Android app, on your business number: voice or video, a keypad, your own ringtone, and your choice of microphone and speaker.
Your cell, the business’s number
Dial from your phone’s own dialer and the call goes out through your carrier showing the business number, never yours. Emergency numbers always go straight to your carrier.
Calls that hold up
Walk out of the office Wi-Fi mid-call and the call carries on over cellular. Calls connect even on networks that block most traffic, and your phone rings while the app is asleep.
Ring where you want
Ring every signed-in device, or only the one in your hand while the others show the call quietly. Answer on one and the rest stop ringing.
Recordings you can read
Record per line. Any recorded call can be transcribed and summarized when you ask, so you can find what was said without replaying it.
Voicemail you can read
Voicemail lands in the app, plays or reads as words, and works with the phone system you already have.
Everything a desk phone does, on the phone in your pocket.
The call controls a front desk expects, on every device you sign in to.
- Hold, swap and call waiting. A second caller waits their turn instead of hearing busy. Take them and flip between the two.
- Transfers, blind or announced. Send a caller straight through, or talk to your teammate first.
- Conference and merge. Pull calls together, then mute or drop participants.
- Take a call to another device. Start a call at your desk and take it over on your phone mid-conversation, or the other way round.
- Park and pick up. Park a caller in a spot everyone can see, then pick them up from any phone.
- A full call history. See who really answered, every caller ID change during a call, and who joined and left a conference.
The Board
Your whole office at a glance.
The Board is the busy-lamp panel from a receptionist’s desk phone, on every screen. See who is on the phone, answer for each other, and run the office’s queues and switches.
- See who is busy. Colleagues light up when their phone rings or they are on a call, with how long they have been talking.
- Pick up for a colleague. When someone’s phone is ringing, pick up the call from yours.
- Queues and switches. Log in and out of a queue, or flip the business between day and night, with one tap that shows whether it is on.
- Parking spots. See which spots hold a caller and pick them up.
- Speed dials. Your most-called people, rooms and outside lines one tap away, pinned the way you like them.
Devices
On whatever your team carries.
Sign in once on each device and everything follows you: the same conversations, calls and settings everywhere.
In the browser
The inbox, the phone and the Board together in one browser tab at sonaline.app. Calls ring in the tab, with notifications when it is in the background.
On Android
Calls ring like any other call, even on the lock screen, with Bluetooth, your car and your headset. Lock the app with your fingerprint.
On your watch
On a Wear OS watch, answer or decline a call, then mute, hold or switch to the speaker. Call back or text back from a missed call.
On a keypad phone
Sonaline for keypad phones brings messages, voicemail and contacts to a phone with buttons and no touch screen, and places calls on the business number.
Your phone system
Works with the phone system you already have.
Keep your lines, extensions, queues and voicemail where they are. Sonaline connects to them and gives every one of them a better phone.
- Your existing lines. Each line connects to your phone system the way a desk phone does, and can fall back to a second system if the first is down.
- Lamps and Do Not Disturb that match. Busy lamps come from your phone system, and Do Not Disturb can follow the same key your desk phones use.
- Run by your own admins. Workspace admins add people and speed dials and choose who may do what, without waiting on us.
- Connects to your tools. An API and signed webhooks let your CRM send texts and hear about replies.
Security & control
Built for a business’s customers.
Your customers’ messages and calls are your business’s data. Sonaline treats them that way.
- Strong sign-in. Passkeys, authenticator-app codes, or your Google or Microsoft account, and a second factor your workspace can require.
- Devices you can see. Every signed-in phone and browser is listed, and each gets its own calling credential that expires daily, so a copied password goes nowhere.
- Retention you choose. Messages and call history are deleted after the periods your workspace sets.
- Opt-outs honoured. A customer who texts STOP is not texted again.
Pricing
Simple, per-user pricing.
Pay only for the people who sign in. Both plans include the web app and the apps for Android, Wear OS and keypad phones, with no setup fee and no contract.
Essentials
Calling for your team
$2.49per user / month
- Softphone in the browser, on Android, on a Wear OS watch and on keypad phones
- Connect your own phone system: your lines, extensions and queues
- Voicemail that plays or reads as words
- The Board: busy lamps, pickup, queues, switches and parking
- Hold, transfer, conference, park and take a call to another device
- Call recording with transcripts and summaries
- Calls from your cell’s own dialer, showing the business number
Calling + texting
Pro
Calling and texting for your team
$4.98per user / month
- Everything in Essentials
- Business texting on your numbers: SMS, pictures and voice notes
- Shared inbox: assign, internal notes, saved replies, scheduling and auto-replies
- Group texts and broadcasts
- Suggested replies and draft tidy-up
- CRM API and signed webhooks
- Bring your own Bandwidth or Skyetel account, or let us host your texting
Prices in US dollars. Texting we host is billed by usage at per-message rates; with your own carrier account, you pay your carrier directly. Phone numbers we host are billed monthly.
Ready to answer as a team?
Tell us about your business and we’ll set up your workspace, your numbers and your lines.